As we all know, Toys R Us has a lot of problems in the US and UK. This naturally raises questions about what’s going to happen to the Canadian branch. As it turns out – nothing, as it’s not affected by the problems.
A few days ago the Canadian arm of Toys R us has released an open letter to the customers. In it, Toys R Us Canada expresses sadness about the problems of their colleagues in the US.
But the company also says that all 82 stores in Canada remain open. And there’s no issues with them and they will continue operating as normal.
Here’s what the company says in its open letter:
“Toys R Us Inc announced the difficult decision to seek court approval in its Chapter 11 proceedings to wind-down its business operations in the United States. Our team members in Canada are very saddened to hear of this outcome and we are all keeping our US colleagues in our thoughts during this very difficult time.
“In Canada, all 82 stores remain open for business to serve you, our customers, honouring all our policies, warranties, Baby Registry, Gift Cards and RClub loyalty programmes without charge. We are taking the necessary steps to ensure the iconic Toys R Us and Babies R Us brands live on for many generations to come in Canada.
“Our team continues to work hard at strengthening our competitive position and making the improvements necessary to ensure that we have the products when, where and how you choose to shop with us. Our Canadian operations are continuing in the normal course and we continue to partner with trend products you want from the brands that you trust.
“For the past 34 years, we have proudly served Canada as the trend authority in toy and baby and we remain the champions of play and trusted advisors helping people become parents.
“Thank you for choosing to say yes to shop and support Toys R Us and Babies R Us Canada. We are proud to continue to welcome you in Canada coast to coast in store and online.”
As it stands, Toys R Us will continue to operate in Canada despite the US branch being closed down. So, that’s some consolation that the brand will still live on.